Search your question, ask the assistant or write to us: a person from the team always replies.
Only in regulated trades: gas fitter, electrician, boiler technician, vet, architecture, accountant, lawyer and notary. In those we ask for the licence number, the issuing body and a photo of the certificate. Without an approved licence the trade is not published.
See this answer on its ownThat our team checked their ID against a selfie and, in regulated trades, their licence against the issuing body's register. The light blue badge shows next to the name. A profile without the badge can still work: it means they have not finished the paperwork yet.
See this answer on its ownFront and back of your ID, a selfie holding it, three photos of finished jobs and, if your trade is regulated, your licence certificate. Documents go to private storage: only the team that verifies them can see them, never another user.
See this answer on its ownTell us what you need and the support team replies. If you leave your email, we write back.
Write to usIf someone asks you to pay outside the app, to pay in advance, or something feels off, tell us. You report it from that person's profile, and we review it the same day.
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