How can we help?
Search your question, ask the assistant or write to us: a person from the team always replies.
Results for “urgent request”
2 foundWhat is an urgent request?
It is the red button on the search screen: it alerts every available professional in your area at the same time. The first one to accept messages you in the chat. There is no extra cost for you —it is included in the professional's subscription—, you can see who is looking at the request, and it expires on its own after 10 minutes if nobody accepts.
See this answer on its ownHow do I answer an urgent request?
It arrives in your urgent inbox and as a notification. When you open it, the client sees that you are looking. If you take it, the chat with that person opens and the request closes for everyone else; if you cannot, you turn it down and nothing happens.
See this answer on its own
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Write to usReport a problem
If someone asks you to pay outside the app, to pay in advance, or something feels off, tell us. You report it from that person's profile, and we review it the same day.
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